How do I change or cancel my order? 

We try to fill and send orders as quickly as possible, which may limit our ability to add items to your order or prevent a package from shipping.
Please reach out to us at hello@gourmetstaples.com and we will do our best to accommodate your request.

I could not complete my transaction – do I have to place an order again?
No. Just head over to the Order-History section in your profile. You will be able to retry payment for all eligible orders.

Where can I see my past orders?
Head over to the Order-History section on your profile page (available after you log in)

When will I receive my order?
An expected delivery date is mentioned at Checkout. Delivery typically takes 5-10 days depending upon location

What payment methods do you accept?
We accept the following payment methods:
� Credit cards
� Debit cards
� Net banking
� UPI

Do you accept cash-on-delivery?
No. We currently do not support Cash-on-delivery. However, you can order our products via Amazon.in using COD option.

What happens if money is deducted from my account, but my order is not confirmed?
Sometimes, network congestion and server load at the payment processor can delay payment acknowledgments. We recommend, you wait for 30 minutes. Our servers continue to ping your bank for the next 40 minutes to get updated status. As soon as your payment is confirmed you will receive an email from us, confirming the same. Our systems have several layers of automated redundancies – in 99.9% cases, payment related issues are resolved automatically by our servers. In 97% cases your payment status will get updated automatically. In 2.9% cases, where we get extremely delayed response from your bank/payment provider, we issue an automatic refund into your original mode of payment (your account should reflect the same in 5 business days).  For other exceptional cases, please email us at hello@gourmetstaples.com and we will resolve your payment issue.

I could not complete my transaction – do I have to place an order again?
No. Just head over to the Order-History section in your profile. You will be able to retry payment for all eligible orders.

Can’t login or forgot password?
If you have forgotten your login email – please search for the welcome email from Gourmet Staples in your inbox to see which email you used for sign-up. If you have forgotten your password – click on the sign in button in the top menu. Navigate to the “Login” section and click on “Forgot Password”. On the next screen, enter your registered email address to get a password reset email. If you have any other trouble with your account, please feel free to reach out to us at hello@gourmetstaples.com

Can I delete my account ?
We would be sad to see you leave, but we value your decision. Please write to us at hello@gourmetstaples.com and we will do the needful.

How can I change my email and/or password?
After logging into your Gourmet Staples account, please navigate to the profile section from the top menu. Under “Your Details” sections, you would be able to change your email and password

How can I change/delete/add addresses?
After logging into your Gourmet Staples account, please navigate to the profile section from the top menu. Under “Your Details” sections, you would be able to see, edit and delete existing addresses; as well as add new addresses